Printing Terms   - print-ready format

Please note: We will be closed November 10 - December 1, 2008!

Approval of Proofs:

It is the client's responsibility to review the final proof and layout of all orders prior to actual printing.Once the final proof has been confirmed and approved by the client, no further changes can be made to that order.On orders placed with the NO PROOF option, no changes may be made to the order after submission.This includes changes to bindery and shipping.

Please review the final proof carefully before approving your order.Once you have approved and signed off on your proof, Groff's Graphics will not be responsible for errors in spelling, errors in grammar, punctuation, graphics,fonts, colors or content.Groff's Graphics will not be responsible for finished product sizes, wrong cuts, or missing or incorrect folds once client approves product.

If you need to make changes or corrections to your proof after receiving your proof, please submit your changes timely in order to allow enough time for changes to be made and resubmission of new proof to the client for approval before printing. Any changes to proofs will change your estimated timeframe for completion and shipping of your order.If changes are other than printer error, there will be a $20 fee for a new proof.

Client may choose to have an actual sample of the product at $15 per sample invitation.Please contact customer service for other proof prices for place cards, Save the Dates, Table numbers, etc.Your proof can be viewed free of charge via a PDF file.Client is aware that PDF files may alter the look of the color of the proof and print margins.

The purchaser is responsible for notifying Groff's Graphics by both e-mail and by phone of any spelling (English or Spanish) corrections needed, any modifications and the number of prints you wish to purchase. (Envelope proofs are shown at request of customer, if customer does not request a proof of envelopes one is not shown.)

ONLY after the customer's approval of proofs, will Groff's Graphics proceed to print your custom design and no changes will be made after printing begins.If changes are made after printing has started, all changes are at your expense.Because each order is made special for each purchase, there will be no returns, refunds or exchanges. Customer orders have no re-sale value.Therefore, all sales are final.If the error is verifiably due to Groff's Graphics, client would qualify for a free replacement order.In order to qualify for a replacement order, your product, in its entirety, must be returned to our printing facility at client's expense, within 15 days from the time the product was delivered.Client will be charged for any changes made to an order that were not printer error, including charge for design time (if applicable).

Returns and Refunds:

Due to the personalized nature of each project, all sales are final.Once approval signatures have been received on your final proof, refunds cannot be given.Samples and shipping charges are non-refundable.

Canceling Orders:

For orders cancelled before signing off on proofs and going to production, your non-refundable deposit of $200 will be held.If special product was ordered you will also be charged a 20% restocking fee of all materials.

Any refunds will be sent to customer after end of month billing through Pay Pal.

No Proof Option:

If client chooses a NO PROOF OPTION prior to printing, there will be no refunds or returns on product.

Time Frame:

A time frame is established based on project details and quantity of order.Invitations will take 6-8 weeks for printing, assembling and shipping. Large orders will have longer time frames. If you have a rush order, please refer to the chart below for costs and please contact customer service to check our appointment book to see if we can accommodate your order earlier than 6-8 weeks.

Rush Orders:

Rush orders can sometimes be accommodated according to work load/appointments.

A rush fee would apply for these orders according to the following price break down.

$0-$500.00 orders = $60.00 fee

$501-$1000.00 orders = $115.00 fee

$1001-$1500.00 orders = $160.00 fee

$1501-$2000.00 order s= $215.00 fee

$2001 and over = 15% of invoice total

Rates:

Design Deposit:If you wish to begin process of an order after a consultation with Groff's Graphics, I will provide a service agreement for your signature and request a $200 non-refundable design deposit (if your order is less then $200.00 you are required to pay a 50% non-refundable deposit of your order.) The design deposit will be applied as credit towards your final invoice.

Rates include materials, designer time at $60/hour, printing, and shipping unless other wise stated.Payments are accepted through Pay Pal At time of order, a deposit of 50% of total cost ($200 of which is nonrefundable)must be received along with a signed contract before work can begin on design and proofs.Remainder of the total order must be received before printing begins.

For orders totaling $500.00 or less, full payment is due when your order is placed.

For orders totaling $500.00 to $1000.00 please make a $500.00 deposit at the time of your order.

All orders over $1000.00 should make a deposit equal to 50% of their order total.

Upgrades

Inner/Outer Envelopes, Lined Envelopes, Color Printing, Offset Printing, Raised Thermography, Engraving, Letterpress, Printed Addressing, Custom Monogram Design, Custom Inserts, Custom Map Design

Additional Fees

Addressing - $0.25 per envelope, i.e. Return Addressing $0.50, Complete Addressing $0.75.  Please format your addresses in an EXCEL CSV file. In the following format.

Place Cards- If ordering place cardsplease format each table and guest name in a WORD Doc. in the following format.

Table Number

Guest Names

Monogram Design Fee - $40.00, Includes 3 revisions after which a $25.00 revision fee will apply for each modification. * Monogram design fees are automatically included in your Monogram Seal design or Monogram Invitation Design.*

Map Design - $1.75 each or $1.00 each when purchase with an invitation package. Your map design can include the main highways needed to travel to event(s), symbols to designate your wedding and reception location. Up to 3 revisions will be provided after which a $30.00 revision fee will apply for each modification.

Inserts - $0.40 each, Common inserts are a reception card (suggested for a separate location from the ceremony or for guest limitations), directions, accommodations, map, travel guide, rehearsal dinner, bridal luncheon, gift opening luncheon, donation cards, at home cards, pocket itinerary cards for the wedding party, or any detail requiring special attention.

Two-sided Printing - $25.00, per individual use. (does not apply to programs)

Shipping & Insurance:

The customer may purchase insurance on shipping at regular US Postal, UPS, or Federal Express charges to protect your investment.

Upgraded shipping is at the discretion of the buyer. We ship all of our orders by USPS Priority Mail. If you would like your package to be shipped over night by USPS the price range is based on weight of package. If you would like your package shipped through another carrier or overnight USPS this is up graded shipping. This is also based on weight of the package.

Please contact us before we finalize your order about your shipping preference.

Shipping dates and timeframes are estimates only based on design time and will change if customer makes changes to proofs or delays in approving proofs.

This Agreement shall be governed and construed in accordance with the laws of NEW YORK applicable therein.
 
Customer Service:

We are very busy at Groff’s Graphics, so please leave enough time before your special occasion. Rush orders will require additional processing and shipping fee.
If you have any questions please feel free to call or e-mail.
Mon-Wed-Fri: 09:00 am -- 06:00 pm EST
Tues 10am-3pm
Thurs-Sat-Sun Closed
All Major Holidays We are Closed
Studio: (585) 374-1300 or e-mail us at heather@groffsgraphics.com

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